Why isn't there tracking information in my order?
If you don't see any tracking data to your shipment and the estimated delivery date has not yet passed, your package should still arrive when they're due. You will find some common explanation why tracking data is unavailable on our Tracking Shipments Help page.
Why didn't my order qualify for FREE Shipping?
Both the items ordered and the shipping address needs to be qualified to receive FREE Shipping. FREE Shipping page has more details about what items and addresses qualify.
To take advantage of FREE Shipping:
- Place at the very least $25 of eligible merchandise inside of your Shopping Cart.
- Proceed to checkout.
- Ship your items to just one U.S. address.
- Select "Group my items into as few shipments as possible" as the shipping preference.
- Select FREE Shipping as your shipping speed. Your order will be delivered within 3-9 business days after all of the merchandise is available to ship (including pre-order items).
- Place your order, and enjoy the free delivery!
Utilizing this type of shipping option, we fulfill your order in the more cost-efficient way. This enables us to pass our savings on to you in the form of free postage. While it might take additional time to pack and ship your order, you'll still receive it within the estimated delivery timeframe.
We gladly accepts orders from all over the world. Available brands, shipping rates and charges could differ with respect to the delivery address for the order.
To find out the shipping rate information specific for your order's destination, find your region.
There may be limitations on where and whether vendors offer international shipping. For more information, visit our the vendors international shipping details page.
The subsequent items can be shipped to almost all destinations outside the U.S.:
- VHS videos
* Note: Books that require special handling since they're extremely heavy (like, multi-volume sets) are not shipped beyond the U.S. Should this be the situation, it will be noted on the product detail page.Limitations
For products shipped internationally, take note that any manufacturer warranty may not be valid; manufacturer service options will not be available; product manuals, instructions and safety warnings are probably not in destination country languages; products (and accompanying materials) probably are not coded in accordance with destination country standards, specifications, and labeling requirements; also, the products may not comply with destination country voltage along with electrical standards (requiring utilization of an adapter or converter if appropriate). You are responsible for assuring the product can be lawfully imported to the destination nation. When ordering the recipient will be the importer of record and has to abide by all laws in the destination country.Privacy
Your privacy is extremely important to us, therefore we know that you care about how info on your order can be used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are controlled by opening and inspection by customs authorities.
Also, we might provide certain order, shipment, and product information, such as titles, to international carriers, and such information may be conveyed by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
If the order is a gift, the package is labeled "Gift," although the price the item is still stated on the customs form.
Customs authorities require price of the gift item to be stated directly on the package.Returns & Replacements
The above conditions (including, if applicable, terms associated with the Import Fee Deposit) also apply to the shipment of any replacement item that may be shipped if there's an issue with the shipment. If you should return a product to us, you're the exporter with the destination country. Title and chance of loss transfer to us upon receipt at our fulfillment centers. To learn more please use the "Contact Us" form page.
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